You've got questions, we've got answers.
Frequently Asked Questions
How can I contact you?
Feel free to email us at firstname.lastname@example.org and we will get back to you usually within 24 hours (on business days)
Where can I follow you?
We are all over the place!
Follow us on Instagram here: www.instagram.com/lalahijabs
Follow us on Tiktok here: www.tiktok.com/@lalahijabs
Follow us on Facebook here: https://www.facebook.com/lalahijabsshop
How often do you launch new hijab designs?
Nearly every month! Follow us on all of our social media accounts and be sure to subscribe to our email newsletter so you can be one of the first to know when we launch our new designs!
Where do you ship my package from?
Who dyes the hijabs?
We do! We hand-dye each tie dye hijab in our facility in Ontario, Canada. This means that you will receive a one of a kind, piece of art each time you order one of our tie dye hijabs!
How accurate are the colors displayed?
How are you eco-friendly?
We try to do everything we can to remain as eco-friendly as possible. Here are just some of the things we do to reduce our carbon footprint:
-We use non-toxic dyes
-We do not use plastic in our packaging
-All of our packaging and mailers are 100% compostable
-We line dry our tie dye hijabs - instead of using electric dryers
-Our magnets come in a reusable cloth bag
-All of our hijabs are hand-packed in compostable tissue paper
How much do I pay for shipping?
We know shipping costs are a little crazy.
That's why we offer a flat rate for shipping for only $10 in North America and $15 for the rest of the world.
But it gets better - we offer FREE shipping for orders over $70 for our North American customers and FREE shipping for orders over $100 for the rest of the world.
(Some countries and exceptions may apply as some areas are not currently accepting international orders due to the pandemic)
Some international standard packages do not come with tracking scans - although we try our best to make it happen!
Standard packages for international orders can take up to 4-6 weeks to arrive (in some extreme cases, 8 weeks) - if you prefer to have your package sooner with tracking, you may opt for express shipping for $30 outside of North America at the time of check out.
Do you ship internationally?
What are your processing times?
We try to be as speedy as possible when processing your orders! Usually all of our orders are fulfilled and shipped within 7 business days. You will receive an email from us as soon as your label is created and is in line to get packaged and shipped.
I need my order ASAP, can you speed it up?
Will I have to pay customs or duty fees?
International orders (outside of Canada) may be subject to duties and customs fees. If fees do apply, the shipping carrier will collect these fees from you before your order is delivered. These fees will be covered by you as the customer. For more information about what your country charges for international packages, contact your local customs office.
How long will it take for my package to arrive?
We take up to 7 business days to process all orders. Packages shipped within North America generally arrive at your doorstep within 1-2 weeks of shipping (sometimes way less!) - Keep in mind these are only estimates and can change at anytime.
International packages (outside of North America) can take 4-6 weeks (and in rare cases 8 weeks) to arrive at your doorstep due to the ongoing pandemic. For this reason, we highly encourage you to opt for express shipping at check out.
*For reasons outside of our control, we are not responsible for slower transit times for all packages (express or standard)